Account deletion

Delete your ShambaBoy account

Request deletion in the signed-in app or by email from any browser. You do not need to reinstall ShambaBoy to submit a request.

Email deletion request Privacy policy

Request in the app

Open ShambaBoy and sign in.
Go to Settings, choose Delete Account, and tap Request account deletion.
You can also open the Help Centre and choose Delete Account. Both routes submit the same authenticated request.

Request without the app

Email support@shambaboy.com with the subject "ShambaBoy account deletion request". Include the phone number or email used for your account. Do not email your password, payment PIN, OTP, or a full identity-document image unless support specifically requests a secure verification step.

We may ask for limited information to confirm that the request comes from the account holder or an authorized representative.

What the request covers

After verification and review, ShambaBoy deletes or de-identifies the requesting user's account and associated personal data where eligible. This can include profile and contact details, identity or credential data, personal device and push identifiers, and user-scoped content that no longer needs to be retained. Access sessions are revoked when deletion is finalized.

Uninstalling the app does not delete the server account. It generally removes local app data from that device according to the operating system, but data already synchronized to ShambaBoy must be handled through this deletion process.

Review, timing, and records that may remain

We acknowledge requests within 48 hours and complete eligible deletion within 30 days.
We review farm memberships, shared work records, uploaded proof, credentials, payments, security events, and audit records to determine what can be deleted, de-identified, or must be retained.
Limited legal, accounting, payment, security, fraud-prevention, deletion-request, dispute, and shared farm audit records may remain where required or reasonably necessary. We limit or de-identify them where practical and retain them only while the applicable reason remains.
When deletion is finalized, the deletion safeguard does not keep the raw phone number. We may retain a keyed, one-way identifier derived from the normalized phone number and limited registration-safeguard audit records. We use these only to stop delayed messages or records from reconnecting deleted account data and to let a genuinely new account verify the same number through a short-lived registration process. The identifier is not used to contact the deleted user and cannot by itself reveal the phone number. Access is restricted, and we retain these safeguards only while reasonably necessary for deletion integrity, security, fraud prevention, and related legal obligations. Privacy-rights requests remain available, subject to applicable law and any lawful need to preserve the safeguard.
Records held independently by Paystack, banks, mobile-money operators, an employer, farm, or other third party are governed by that party's obligations and deletion process.
Protected provider backups and logs may persist until their normal overwrite or deletion cycles complete and remain subject to restricted access in the meantime.

After you submit

The app shows the request status and request date after an authenticated request is recorded. You may sign out while support completes the review. Signing out clears account-scoped offline data, queued uploads, and local files on that device, so unsynced drafts may be lost. If support needs clarification, we will use the account contact information or the email thread you started.

Start email request Review privacy details

Request without the app

We may ask for limited information to confirm that the request comes from the account holder or an authorized representative.

What the request covers

Review, timing, and records that may remain

We acknowledge requests within 48 hours and complete eligible deletion within 30 days.

We review farm memberships, shared work records, uploaded proof, credentials, payments, security events, and audit records to determine what can be deleted, de-identified, or must be retained.

Limited legal, accounting, payment, security, fraud-prevention, deletion-request, dispute, and shared farm audit records may remain where required or reasonably necessary. We limit or de-identify them where practical and retain them only while the applicable reason remains.

When deletion is finalized, the deletion safeguard does not keep the raw phone number. We may retain a keyed, one-way identifier derived from the normalized phone number and limited registration-safeguard audit records. We use these only to stop delayed messages or records from reconnecting deleted account data and to let a genuinely new account verify the same number through a short-lived registration process. The identifier is not used to contact the deleted user and cannot by itself reveal the phone number. Access is restricted, and we retain these safeguards only while reasonably necessary for deletion integrity, security, fraud prevention, and related legal obligations. Privacy-rights requests remain available, subject to applicable law and any lawful need to preserve the safeguard.

Records held independently by Paystack, banks, mobile-money operators, an employer, farm, or other third party are governed by that party's obligations and deletion process.

Protected provider backups and logs may persist until their normal overwrite or deletion cycles complete and remain subject to restricted access in the meantime.

After you submit